Privacy Policy
We handle your personal information with care and transparency. This policy explains what data we collect, why we need it, and how we protect it. Operating in Taiwan means we follow local regulations while maintaining international standards for data protection.
Information We Collect
When you interact with Pulsra Sparq, we gather different types of information depending on how you use our platform. Some data you provide directly, while other information is collected automatically to improve your experience.
Personal Details
Name, email, phone number when you register or contact us
Financial Information
Payment details, transaction history for billing purposes
Usage Data
How you navigate our site, which features you use most
Device Information
Browser type, IP address, operating system details
Why We Need This Data
Every piece of information serves a specific purpose. We don't collect data just because we can—each element helps us deliver better service or is required for legal compliance.
- Process your enrollment in financial education programs
- Send important updates about your account and courses
- Improve our platform based on actual usage patterns
- Comply with Taiwan's financial services regulations
- Protect against fraud and unauthorized access
- Respond to your support requests efficiently
We never sell your personal information to third parties. The data you share with us stays within our organization or with trusted service providers who help us operate our platform.
How We Use Your Information
The data we collect isn't just stored—it actively helps us serve you better. Here's what happens behind the scenes with the information you provide.
Service Delivery
We use your contact information to deliver course materials, send program updates, and provide customer support when you need help.
Platform Improvement
Usage data shows us which features work well and which need refinement. This helps us build a more intuitive experience over time.
Communication
Your email and phone number let us reach out with important notifications, upcoming deadlines, or new features you might find useful.
Legal Compliance
Some data retention is required by Taiwan's financial regulations. We keep records to meet these legal obligations.
Marketing and Analytics
We occasionally send information about new programs or features. You can opt out anytime—these communications are separate from essential service updates. Analytics help us understand trends and improve content based on what actually helps our students.
Data Sharing and Third Parties
We work with a small number of trusted partners who help us operate our platform. Each one is carefully selected and bound by strict confidentiality agreements.
Service Providers We Work With
- Payment processors to handle secure transactions
- Email service providers for course notifications
- Cloud hosting services for platform infrastructure
- Analytics tools to understand user behavior patterns
- Customer support software to track and resolve issues
Each third-party provider only receives the minimum data needed to perform their specific function. They cannot use your information for their own purposes and must maintain the same security standards we follow.
When We Must Share Information
Sometimes law requires us to share data. This happens when government authorities in Taiwan request information for legitimate legal purposes, or when we need to protect someone's safety. We review each request carefully and only provide what's legally required.
Your Rights and Control
Your data belongs to you. We're just temporary custodians. You have real control over what we keep and how we use it.
Access Your Data
Request a complete copy of all information we have about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
Found outdated or wrong information? Let us know and we'll update it promptly. You can change most details directly in your account settings.
Delete Your Account
Want to leave? We'll remove your personal data within 60 days. Some records may need to stay for legal compliance, but we'll anonymize them.
Stop Processing
Object to how we use your data for specific purposes. We'll respect your wishes unless legal obligations require us to continue.
Export Your Data
Take your information elsewhere. We'll provide your data in a portable format that works with other platforms.
How to Exercise These Rights
Email us at support@pulsra-sparq.com with your request. We'll verify your identity and process most requests within 30 days. Some complex requests might take longer, but we'll keep you updated throughout the process.
Security Measures
Protecting your data isn't optional—it's fundamental to how we operate. We've built multiple layers of security to keep your information safe from unauthorized access.
Encryption Standards
All data transfers use TLS 1.3 encryption. Sensitive information like payment details is encrypted both in transit and at rest using industry-standard AES-256 encryption.
Access Controls
Only authorized staff can view your data, and access is logged. Each employee sees only what's necessary for their role. We review permissions quarterly.
Regular Audits
We conduct security assessments every six months. External auditors test our systems for vulnerabilities and we address any findings immediately.
Incident Response
If a breach occurs, we'll notify affected users within 72 hours. Our response team has detailed protocols to contain threats and prevent future incidents.
No system is perfectly secure. While we implement strong protections, you play a role too. Use unique passwords, enable two-factor authentication, and log out from shared devices.
Data Retention
We don't keep information forever. Different data types have different retention schedules based on their purpose and legal requirements.
Deletion Process
When retention periods expire, we don't just hide the data—we actually delete it. Our systems automatically flag records for deletion and run secure erasure processes quarterly. Some anonymized data may remain for statistical analysis, but it can't be linked back to you.
International Transfers
Our primary operations are in Taiwan, but we use some cloud services with servers in other countries. This means your data might be processed outside Taiwan.
Protection Across Borders
When data leaves Taiwan, we ensure it's protected by either choosing providers in countries with adequate privacy laws or using legal mechanisms like standard contractual clauses. The same security standards apply regardless of where servers are physically located.
Server Locations
Primary servers in Taiwan, with backup systems in Singapore and Japan. These regions have strong privacy frameworks similar to Taiwan's standards.
Transfer Safeguards
All international transfers use encrypted connections. We conduct regular reviews of our partners' privacy practices and security measures.
Cookies and Tracking
Like most websites, we use cookies and similar technologies. These small files help the site remember your preferences and analyze how people use our platform.
Types of Cookies We Use
- Essential cookies that keep you logged in and remember your settings
- Analytics cookies that show us which pages get the most traffic
- Performance cookies that help us identify and fix technical issues
- Preference cookies that remember your language and display choices
You can control cookies through your browser settings. Blocking essential cookies might affect how the platform works, but analytics cookies are optional. We respect "Do Not Track" signals from browsers.
We don't use advertising cookies or share browsing data with advertisers. The tracking we do is strictly for improving our own platform.
Children's Privacy
Our platform is designed for adults. We don't knowingly collect information from anyone under 18 years old. If you're under 18, please don't register or provide personal information.
Parents who discover their child has provided us information should contact us immediately. We'll delete the account and associated data promptly. Taiwan's laws regarding minors' data are strict, and we take these protections seriously.
Changes to This Policy
Privacy regulations evolve, and so do our practices. We review and update this policy annually or when significant changes occur to how we handle data.
How We Notify You
Major changes get announced through email to all active users. We'll also post a notice on the platform highlighting what's changed. The updated policy goes into effect 30 days after notification, giving you time to review changes and decide if you want to continue using our services.
Small clarifications or updates to contact information might not warrant individual notification. We always update the "Last Updated" date at the top of this page, so check back occasionally if you're curious about recent changes.
Taiwan-Specific Provisions
Operating in Taiwan means following the Personal Data Protection Act and related financial regulations. Here's how we comply with local requirements.
Local Data Protection
We maintain primary data storage within Taiwan when possible. Our Taiwan entity, registered in Kaohsiung, oversees data protection compliance. Regular audits ensure we meet standards set by Taiwan's financial regulatory authorities.
Cross-Border Data Restrictions
When Taiwan laws restrict certain data transfers, we implement additional safeguards. Financial data subject to local banking regulations stays within Taiwan unless you explicitly authorize international transfers for specific purposes.
Taiwan's Personal Data Protection Act gives you specific rights beyond standard international protections. You can file complaints with Taiwan's National Development Council if you believe we've mishandled your data.
Privacy Questions?
If something in this policy isn't clear, or if you want to exercise your privacy rights, reach out to us. We'll respond within 5 business days and work with you to address your concerns.
No. 321, Section 2, Guangfu Rd, Fengshan District, Kaohsiung City, Taiwan 830